[Importance of health CRM in pandemics and health alerts].
Identifieur interne : 000168 ( Main/Exploration ); précédent : 000167; suivant : 000169[Importance of health CRM in pandemics and health alerts].
Auteurs : Juan José Cubillas [Espagne] ; María Isabel Ramos [Espagne] ; Francisco R. Feito [Espagne] ; José María González [Espagne] ; Rafael Gersol [Espagne] ; María Belén Ramos [Espagne]Source :
- Atencion primaria [ 1578-1275 ] ; 2015.
Descripteurs français
- KwdFr :
- MESH :
- organisation et administration : Triage.
- prévention et contrôle : Grippe humaine, Pandémies.
- épidémiologie : Grippe humaine.
- Espagne, Humains, Participation communautaire, Soins de santé primaires, Urgences.
English descriptors
- KwdEn :
- MESH :
- epidemiology : Influenza, Human.
- organization & administration : Triage.
- prevention & control : Influenza, Human, Pandemics.
- Community Participation, Emergencies, Humans, Primary Health Care, Spain.
Abstract
OBJECTIVE
The aim of this article is to demonstrate the importance of the role a health CRM can play in a pandemic or health alert. During the influenza-A pandemic, Salud Responde played a very important role. Its main objective was to establish protocols and citizens advice lines that would avoid patients with mild influenza-A symptoms going to health centre.
DESIGN
A triage system was developed around the Siebel CRM (software tool) to achieve this objective. This allowed the Salud Responde staff to establish the severity of the patient depending on the symptoms and the risk factors of the patient, as well as being able to inform, give health advice or refer the patient to medical centres if necessary.
SETTING
All patients (a total of 56,497) who were attended by Salud Responde within its influenza-A service portfolio have been included.
PARTICIPANTS
Patients who were attended by Salud Responde.
MAIN MEASUREMENTS
The data have been extracted from the Salud Responde data base.
RESULTS
Salud Responde attended to 56,497 patients during the influenza-A pandemic, of whom 48,287 patients did not require health care.
CONCLUSIONS
Salud Responde attended to 56,497 patients, of whom 48,287 patients did not require health care. Apart from any financial savings that this could entail, it contributed to minimising the pandemic, avoiding the patient having to go to a health centre to receive medical care or information, and prevented, to a great extent, the flooding of casualty departments.
DOI: 10.1016/j.aprim.2014.05.013
PubMed: 25159023
PubMed Central: PMC6985623
Affiliations:
Links toward previous steps (curation, corpus...)
Le document en format XML
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Feito</name><affiliation wicri:level="1"><nlm:affiliation>Departamento de Ingeniería Informática, Universidad de Jaén, Jaén, España.</nlm:affiliation><country xml:lang="fr">Espagne</country><wicri:regionArea>Departamento de Ingeniería Informática, Universidad de Jaén, Jaén</wicri:regionArea><wicri:noRegion>Jaén</wicri:noRegion></affiliation></author><author><name sortKey="Gonzalez, Jose Maria" sort="Gonzalez, Jose Maria" uniqKey="Gonzalez J" first="José María" last="González">José María González</name><affiliation wicri:level="1"><nlm:affiliation>Salud Responde, Jaén, España.</nlm:affiliation><country xml:lang="fr">Espagne</country><wicri:regionArea>Salud Responde, Jaén</wicri:regionArea><wicri:noRegion>Jaén</wicri:noRegion></affiliation></author><author><name sortKey="Gersol, Rafael" sort="Gersol, Rafael" uniqKey="Gersol R" first="Rafael" last="Gersol">Rafael Gersol</name><affiliation wicri:level="1"><nlm:affiliation>Departamento de Ingeniería de Sistemas, Salud Responde, Jaén, España.</nlm:affiliation><country xml:lang="fr">Espagne</country><wicri:regionArea>Departamento de Ingeniería de Sistemas, Salud Responde, Jaén</wicri:regionArea><wicri:noRegion>Jaén</wicri:noRegion></affiliation></author><author><name sortKey="Ramos, Maria Belen" sort="Ramos, Maria Belen" uniqKey="Ramos M" first="María Belén" last="Ramos">María Belén Ramos</name><affiliation wicri:level="1"><nlm:affiliation>Departamento de Enfermería, Salud Responde, Jaén, España.</nlm:affiliation><country xml:lang="fr">Espagne</country><wicri:regionArea>Departamento de Enfermería, Salud Responde, Jaén</wicri:regionArea><wicri:noRegion>Jaén</wicri:noRegion></affiliation></author></analytic><series><title level="j">Atencion primaria</title><idno type="eISSN">1578-1275</idno><imprint><date when="2015" type="published">2015</date></imprint></series></biblStruct></sourceDesc></fileDesc><profileDesc><textClass><keywords scheme="KwdEn" xml:lang="en"><term>Community Participation (MeSH)</term><term>Emergencies (MeSH)</term><term>Humans (MeSH)</term><term>Influenza, Human (epidemiology)</term><term>Influenza, Human (prevention & control)</term><term>Pandemics (prevention & control)</term><term>Primary Health Care (MeSH)</term><term>Spain (MeSH)</term><term>Triage (organization & administration)</term></keywords><keywords scheme="KwdFr" xml:lang="fr"><term>Espagne (MeSH)</term><term>Grippe humaine (prévention et contrôle)</term><term>Grippe humaine (épidémiologie)</term><term>Humains (MeSH)</term><term>Pandémies (prévention et contrôle)</term><term>Participation communautaire (MeSH)</term><term>Soins de santé primaires (MeSH)</term><term>Triage (organisation et administration)</term><term>Urgences (MeSH)</term></keywords><keywords scheme="MESH" qualifier="epidemiology" xml:lang="en"><term>Influenza, Human</term></keywords><keywords scheme="MESH" qualifier="organisation et administration" xml:lang="fr"><term>Triage</term></keywords><keywords scheme="MESH" qualifier="organization & administration" xml:lang="en"><term>Triage</term></keywords><keywords scheme="MESH" qualifier="prevention & control" xml:lang="en"><term>Influenza, Human</term><term>Pandemics</term></keywords><keywords scheme="MESH" qualifier="prévention et contrôle" xml:lang="fr"><term>Grippe humaine</term><term>Pandémies</term></keywords><keywords scheme="MESH" qualifier="épidémiologie" xml:lang="fr"><term>Grippe humaine</term></keywords><keywords scheme="MESH" xml:lang="en"><term>Community Participation</term><term>Emergencies</term><term>Humans</term><term>Primary Health Care</term><term>Spain</term></keywords><keywords scheme="MESH" xml:lang="fr"><term>Espagne</term><term>Humains</term><term>Participation communautaire</term><term>Soins de santé primaires</term><term>Urgences</term></keywords></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en"><p><b>OBJECTIVE</b></p><p>The aim of this article is to demonstrate the importance of the role a health CRM can play in a pandemic or health alert. During the influenza-A pandemic, Salud Responde played a very important role. Its main objective was to establish protocols and citizens advice lines that would avoid patients with mild influenza-A symptoms going to health centre.</p></div><div type="abstract" xml:lang="en"><p><b>DESIGN</b></p><p>A triage system was developed around the Siebel CRM (software tool) to achieve this objective. This allowed the Salud Responde staff to establish the severity of the patient depending on the symptoms and the risk factors of the patient, as well as being able to inform, give health advice or refer the patient to medical centres if necessary.</p></div><div type="abstract" xml:lang="en"><p><b>SETTING</b></p><p>All patients (a total of 56,497) who were attended by Salud Responde within its influenza-A service portfolio have been included.</p></div><div type="abstract" xml:lang="en"><p><b>PARTICIPANTS</b></p><p>Patients who were attended by Salud Responde.</p></div><div type="abstract" xml:lang="en"><p><b>MAIN MEASUREMENTS</b></p><p>The data have been extracted from the Salud Responde data base.</p></div><div type="abstract" xml:lang="en"><p><b>RESULTS</b></p><p>Salud Responde attended to 56,497 patients during the influenza-A pandemic, of whom 48,287 patients did not require health care.</p></div><div type="abstract" xml:lang="en"><p><b>CONCLUSIONS</b></p><p>Salud Responde attended to 56,497 patients, of whom 48,287 patients did not require health care. Apart from any financial savings that this could entail, it contributed to minimising the pandemic, avoiding the patient having to go to a health centre to receive medical care or information, and prevented, to a great extent, the flooding of casualty departments.</p></div></front></TEI><pubmed><MedlineCitation Status="MEDLINE" Owner="NLM"><PMID Version="1">25159023</PMID><DateCompleted><Year>2017</Year><Month>03</Month><Day>09</Day></DateCompleted><DateRevised><Year>2020</Year><Month>01</Month><Day>31</Day></DateRevised><Article PubModel="Print-Electronic"><Journal><ISSN IssnType="Electronic">1578-1275</ISSN><JournalIssue CitedMedium="Internet"><Volume>47</Volume><Issue>5</Issue><PubDate><Year>2015</Year><Month>May</Month></PubDate></JournalIssue><Title>Atencion primaria</Title><ISOAbbreviation>Aten Primaria</ISOAbbreviation></Journal><ArticleTitle>[Importance of health CRM in pandemics and health alerts].</ArticleTitle><Pagination><MedlinePgn>267-72</MedlinePgn></Pagination><ELocationID EIdType="doi" ValidYN="Y">10.1016/j.aprim.2014.05.013</ELocationID><ELocationID EIdType="pii" ValidYN="Y">S0212-6567(14)00231-5</ELocationID><Abstract><AbstractText Label="OBJECTIVE" NlmCategory="OBJECTIVE">The aim of this article is to demonstrate the importance of the role a health CRM can play in a pandemic or health alert. During the influenza-A pandemic, Salud Responde played a very important role. Its main objective was to establish protocols and citizens advice lines that would avoid patients with mild influenza-A symptoms going to health centre.</AbstractText><AbstractText Label="DESIGN" NlmCategory="METHODS">A triage system was developed around the Siebel CRM (software tool) to achieve this objective. This allowed the Salud Responde staff to establish the severity of the patient depending on the symptoms and the risk factors of the patient, as well as being able to inform, give health advice or refer the patient to medical centres if necessary.</AbstractText><AbstractText Label="SETTING" NlmCategory="METHODS">All patients (a total of 56,497) who were attended by Salud Responde within its influenza-A service portfolio have been included.</AbstractText><AbstractText Label="PARTICIPANTS" NlmCategory="METHODS">Patients who were attended by Salud Responde.</AbstractText><AbstractText Label="MAIN MEASUREMENTS" NlmCategory="METHODS">The data have been extracted from the Salud Responde data base.</AbstractText><AbstractText Label="RESULTS" NlmCategory="RESULTS">Salud Responde attended to 56,497 patients during the influenza-A pandemic, of whom 48,287 patients did not require health care.</AbstractText><AbstractText Label="CONCLUSIONS" NlmCategory="CONCLUSIONS">Salud Responde attended to 56,497 patients, of whom 48,287 patients did not require health care. Apart from any financial savings that this could entail, it contributed to minimising the pandemic, avoiding the patient having to go to a health centre to receive medical care or information, and prevented, to a great extent, the flooding of casualty departments.</AbstractText><CopyrightInformation>Copyright © 2014 Elsevier España, S.L.U. All rights reserved.</CopyrightInformation></Abstract><AuthorList CompleteYN="Y"><Author ValidYN="Y"><LastName>Cubillas</LastName><ForeName>Juan José</ForeName><Initials>JJ</Initials><AffiliationInfo><Affiliation>Departamento de Ingeniería de Sistemas, Salud Responde, Jaén, España. Electronic address: jjcubillas@indra.es.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Ramos</LastName><ForeName>María Isabel</ForeName><Initials>MI</Initials><AffiliationInfo><Affiliation>Departamento de Ingeniería Cartográfrica, Geodésica y Fotogrametría, Universidad de Jaén, Jaén, España.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Feito</LastName><ForeName>Francisco R</ForeName><Initials>FR</Initials><AffiliationInfo><Affiliation>Departamento de Ingeniería Informática, Universidad de Jaén, Jaén, España.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>González</LastName><ForeName>José María</ForeName><Initials>JM</Initials><AffiliationInfo><Affiliation>Salud Responde, Jaén, España.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Gersol</LastName><ForeName>Rafael</ForeName><Initials>R</Initials><AffiliationInfo><Affiliation>Departamento de Ingeniería de Sistemas, Salud Responde, Jaén, España.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Ramos</LastName><ForeName>María Belén</ForeName><Initials>MB</Initials><AffiliationInfo><Affiliation>Departamento de Enfermería, Salud Responde, Jaén, España.</Affiliation></AffiliationInfo></Author></AuthorList><Language>spa</Language><PublicationTypeList><PublicationType UI="D016428">Journal Article</PublicationType></PublicationTypeList><VernacularTitle>Importancia de los Customer Relationship Management (CRM) sanitarios en las pandemias y alertas sanitarias.</VernacularTitle><ArticleDate DateType="Electronic"><Year>2014</Year><Month>08</Month><Day>24</Day></ArticleDate></Article><MedlineJournalInfo><Country>Spain</Country><MedlineTA>Aten Primaria</MedlineTA><NlmUniqueID>9111075</NlmUniqueID><ISSNLinking>0212-6567</ISSNLinking></MedlineJournalInfo><CitationSubset>IM</CitationSubset><MeshHeadingList><MeshHeading><DescriptorName UI="D003256" MajorTopicYN="Y">Community Participation</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D004630" MajorTopicYN="Y">Emergencies</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D006801" MajorTopicYN="N">Humans</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D007251" MajorTopicYN="N">Influenza, Human</DescriptorName><QualifierName UI="Q000453" MajorTopicYN="Y">epidemiology</QualifierName><QualifierName UI="Q000517" MajorTopicYN="Y">prevention & control</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D058873" MajorTopicYN="N">Pandemics</DescriptorName><QualifierName UI="Q000517" MajorTopicYN="Y">prevention & control</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D011320" MajorTopicYN="Y">Primary Health Care</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D013030" MajorTopicYN="N">Spain</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D014218" MajorTopicYN="N">Triage</DescriptorName><QualifierName UI="Q000458" MajorTopicYN="N">organization & administration</QualifierName></MeshHeading></MeshHeadingList><KeywordList Owner="NOTNLM"><Keyword MajorTopicYN="Y">Alerta sanitaria</Keyword><Keyword MajorTopicYN="Y">Atención primaria</Keyword><Keyword MajorTopicYN="Y">Customer Relationship Management (CRM)</Keyword><Keyword MajorTopicYN="Y">Health alert</Keyword><Keyword MajorTopicYN="Y">Pandemia</Keyword><Keyword MajorTopicYN="Y">Pandemic</Keyword><Keyword MajorTopicYN="Y">Primary health care</Keyword></KeywordList></MedlineCitation><PubmedData><History><PubMedPubDate PubStatus="received"><Year>2014</Year><Month>02</Month><Day>26</Day></PubMedPubDate><PubMedPubDate PubStatus="revised"><Year>2014</Year><Month>05</Month><Day>16</Day></PubMedPubDate><PubMedPubDate PubStatus="accepted"><Year>2014</Year><Month>05</Month><Day>20</Day></PubMedPubDate><PubMedPubDate PubStatus="entrez"><Year>2014</Year><Month>8</Month><Day>28</Day><Hour>6</Hour><Minute>0</Minute></PubMedPubDate><PubMedPubDate 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Feito</name><name sortKey="Gersol, Rafael" sort="Gersol, Rafael" uniqKey="Gersol R" first="Rafael" last="Gersol">Rafael Gersol</name><name sortKey="Gonzalez, Jose Maria" sort="Gonzalez, Jose Maria" uniqKey="Gonzalez J" first="José María" last="González">José María González</name><name sortKey="Ramos, Maria Belen" sort="Ramos, Maria Belen" uniqKey="Ramos M" first="María Belén" last="Ramos">María Belén Ramos</name><name sortKey="Ramos, Maria Isabel" sort="Ramos, Maria Isabel" uniqKey="Ramos M" first="María Isabel" last="Ramos">María Isabel Ramos</name></country></tree></affiliations></record>Pour manipuler ce document sous Unix (Dilib)
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